Terms, Privacy & Cookies
souvenirsfromgreece.com is the website of the souvenir shop located in Adrianou 121 Plaka Athens Greece. By visiting our website you agree to the following terms.
1. Content
We are making every effort to ensure the completeness and accuracy of all information on our website and cannot be held accountable for accidental errors.
2. Liability
souvenirsfromgreece.com is not responsible for any legal or civil and / or criminal in nature nor for any damage from site visitors or others on grounds related to the operation or not and / or use of the site and / or failure to provide services and / or information available from it and / or any unauthorized third party interventions to products and / or services and / or information available through it.
souvenirsfromgreece.com is not responsible for delays in deliveries caused by other parties (post service) or unexpected events.
souvenirsfromgreece.com does not guarantee stock availability at all times, however will ensure that customers are informed on time on products being unavailable.
3. Intellectual property
All content published on the website souvenirsfromgreece.com are property of souvenirsfromgreece.com unless otherwise stated and are protected by copyright laws. Copying or use without permission from souvenirsfromgreece.com is not permitted without written authorization from souvenirsfromgreece.com or copyright holders.
4. Security
souvenirsfromgreece.com takes all measures required to ensure safety of visitors and personal information. All information is kept confidential and is not disclosed, sold, or passes onto any third party.
5. Return policy
Orders can be cancelled without charge prior to shipping. Our representative will contact you with details in order to return your payment. Once an order has been shipped items can be returned and refunded. Please note that your original shipping costs will not be refunded. Items can only be returned within 30 days of delivery. You can expect a refund within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any taxes. Please do not return any item without contacting us first.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 5 days of delivery. Please supply your order number and item number from your confirmation e-mail.
Please also provide a photo with the damaged item in the packaging. We will make every reasonable effort to assist you with your return.
If there is extensive damage to an item, contact us immediately stating your order number available.
7. Lack of stock
We are making every effort so that items are in stock. If an item is out of stock there will be a delay in your order. If the item cannot be sent at a reasonable time we will inform you via email and refund your order.
8. Differences in items
The majority of our items are handmade or hand-painted, so there may be slight alterations in colors compared to the items on display online. Please contact us if the item you received is significantly different than the item online and we will make every reasonable effort to resolve the issue.
Privacy
All privacy information submitted, is kept confidential and will not be disclosed, sold or passed onto to any third party. We are committed to protecting and respecting the privacy or all our customers and visitors. When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.
Cookies
What are cookies? Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Functionality cookies Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete cookies? If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.
Contacting us
If you have any questions about this cookie policy or our use of cookies, please contact us at info@souvenirsfromgreece.com or mail us at Adrianou 121, Athens 10558 Greece.